Privacy policy

Last Updated: May 27, 2026

HOTQILIN ("we", "our", or "us") values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit or make a purchase from https://hotqilin.com (the “Site”), interact with our services, or contact our customer support team.

Our goal is to provide a secure, transparent, and reliable experience for every customer — including customers who contact us through Amazon Product Support or other customer service channels.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, shipping address, billing address, and phone number.
• Order Information: Purchase history, transaction details, payment confirmations, returns, and exchanges.
• Device & Usage Information: IP address, browser type, device information, pages visited, and interactions with our Site.
• Customer Support Information: Messages, emails, or inquiries you send to our support team.
• Marketing & Analytics Data: Information collected through cookies, Meta Pixel, Google Analytics, and similar technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer service and product support
• Respond to inquiries submitted through Amazon Product Support or our website
• Improve our products, website, and customer experience
• Personalize shopping experiences and recommendations
• Detect fraud, unauthorized activity, or security risks
• Send order updates, service notifications, and marketing communications
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties that help us operate our business, including:

• Shopify and related e-commerce infrastructure providers
• Payment processors
• Shipping and fulfillment partners
• Website analytics and advertising providers
• Customer support and cloud service providers
• Legal or regulatory authorities when required by law

These third parties are only permitted to use your information as necessary to provide services on our behalf.

4. Shopify Services

Our store is powered by Shopify, which provides us with the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage systems, databases, and general Shopify applications. Shopify processes personal information in accordance with its own privacy practices.

To learn more about how Shopify handles personal information, please visit:
https://www.shopify.com/legal/privacy

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and performance
• Improve user experience
• Provide relevant advertising and marketing

Third-party services such as Google Analytics and Meta Pixel may also use cookies or similar technologies.

You can manage cookie preferences through your browser settings.

6. Advertising & Marketing

We may use your personal information to provide personalized advertisements on third-party websites and platforms.

Depending on your location, you may have the right to opt out of targeted advertising or data sharing activities under applicable privacy laws.

If your browser sends a Global Privacy Control (GPC) signal, we will process it in accordance with applicable laws where required.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect your personal information.

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Complete transactions
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Restrict or object to certain processing activities
• Request data portability where applicable

To exercise any of these rights, please contact us at:
support@hotqilin.com

10. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

HOTQILIN
Website: https://hotqilin.com
Email: support@hotqilin.com