Refund policy

We want you to be fully satisfied with your HOTQILIN purchase.

If you are not completely satisfied with your order, you may request a return within 30 days of delivery.

To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in the original packaging
• Proof of purchase is required

Certain items may not be eligible for return if they show signs of misuse, damage, or excessive wear.

Refunds are issued to the original payment method after the returned item has been inspected and approved.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

If your product arrives damaged or if you experience any issues with your order, please contact us at support@hotqilin.com and we will do our best to help.